It is a complete best-practice guide covering step-by-step, every issue from the initial meeting and taking of instructions, assessing strengths and weaknesses of the case, completing the claim questionnaire, through to attendance at the hearing. A detailed explanation of the heads of damage available will enable claimants to maximise recoverable damages.

Written by authors with unrivalled experience in such cases, Disability Discrimination Claims: An Adviser's Handbook includes the latest case-law, extensive checklists and realistic case studies and will be of interest to employment lawyers, non-governmental organisations concerned with disabilities, trade unions and Citizens Advice Bureau.

Catherine Casserley, RNIB
Bela Gor, Employers Forum on Disability

• Attending the Client and Taking Initial Instructions
• The Definition of Disability
• The Questionnaire
• The Originating Application
• Analysing the notice of Appearance, Drafting Requests for further Particulars and Requests for Discovery
• Interlocutory Matters
• Evidence and Hearings
• Remedies
• Reviews and Appeals 

Appendices

• Useful Addresses
• DDA Cases Listed by Disability
• The Access to Work Scheme
• Alternative Formats, Interpreters and Transcription Services
• The Disability Communication Guide - Communicating with Disabled Colleagues and Customers

"an excellent guide ... written in a very clear style ... a technical guide which is indispensable for advisers running DDA cases"
Citizens Advice Bureau Update