The Care Quality Commission has published a report analysing the state of care in England in 2013-2014. It focuses on safety, leadership, effectiveness and care.
The report also looks at the responsiveness of services within:
adult social care;
hospitals, mental health care and community health services; and
primary medical services and integrated care.
The findings in the report include:
CQC’s more rigorous, people-centred and expert-led inspections are seeing some outstanding care; it has already rated many good services. It is also finding care that is inadequate or requires improvement.
This variation in the quality of health and adult social care is too wide and is unacceptable.
It is no excuse that this problem has existed for years. CQC is calling time on this unacceptable lottery.
Too many providers have not got to grips with the basics of safety.
Strong, effective leadership at all levels is vital. CQC has found in its more rigorous inspections that ‘well led’ drives up quality and safety.
There is a mounting financial challenge across the sectors, but this should not excuse inadequate care. Providers must learn from the outstanding examples of others with the same resources.