Our website is set to allow the use of cookies. For more information and to change settings click here. If you are happy with cookies please click "Continue" or simply continue browsing. Continue.

Family Law

The leading authority on all aspects of family law

18 JUN 2014

The Sorting Out Separation web app: fit for purpose?

Janet Allbeson

Senior Policy Adviser

The Sorting Out Separation web app: fit for purpose?

This article discusses the disappointing performance of the new Sorting Out Separation Web Application and the implications going forward. Developed by the Department of Work and Pensions (DWP) at a cost of £417,500, the Government intended the ‘Web app’ to be a key online information and support hub for separated parents to direct them to expert sources of help.

Yet the Web app is failing. In fourteen months, only 9,132 visitors have ventured beyond the home page to click on a signpost to an external organisation. This compares to the DWP target of attracting 260,000 such visitors in the first year. A redesign, following a critical evaluation (now just published), has failed to increase the traffic.

The poor performance of the Web app comes at a critical moment, with the DWP poised to begin a three year process of closing down almost a million Child Support Agency cases. The Minister in charge has promised MPs that the Web app will help parents sort out their own child maintenance arrangements in future - and thus avoid paying new Child Maintenance Service fees. But the evaluation and visitor data tell a different story.

The full version of this article appears in the June issue of Family Law. If you subscribe to the journal please click here to read the full article.

Family Court Practice, The

(Red Book)

The Red Book is the acknowledged authority on practice and procedure

More Info from £498.00
Available in Lexis®Library


Law, Practice and Precedents

This work provides commentary, checklists, procedural guides and precedents on the subject in a...