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Family Law

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08 AUG 2013

Law Society Practice Note of 7 August 2013: Handling Complaints

Jonathan Cailes

Major Works Manager


Law Society Practice Note of 7 August 2013: Handling Complaints
On 7 August 2013, the Law Society issued a practice note giving guidance for solicitors and managers on responding to complaints.
Handling complaints effectively and fairly is an important part of maintaining trust in the profession. There will be times in every solicitor's career when clients are dissatisfied. Recognising this dissatisfaction and resolving issues as they arise makes clients more likely to recommend your practice to others.
Click here to read the full Practice Note.
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