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Family Law

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06 NOV 2014

CCMS user survey: have your say

Jonathan Cailes

Major Works Manager


CCMS user survey: have your say
The Legal Aid Agency (LAA) has launched a survey to collect your views on the roll-out timetable for the Client and Cost Management System (CCMS).

The LAA has now received more than 14,000 applications through CCMS and almost 700 providers are actively using the system.

CCMS survey

We’re keen to hear your views on CCMS through our survey of CCMS users. The LAA is sending out the survey gradually, reflecting the phased roll-out of the system. 

Providers who began using the system between March 2014 and May 2014 were asked for their views in July 2014.

On 27 October 2014, the LAA sent the survey out to providers who were invited to use the system between June 2014 and August 2014, as well as all chambers using the system.

Providers who were invited to use CCMS during September 2014 will be given the opportunity to provide feedback in early December 2014.

Feedback so far

As a result of the feedback received from providers surveyed in July 2014, the LAA has:
  1. re-designed the support you receive after you start using the system and launched weekly master classes. The master classes are designed for users with some experience of using CCMS. They cover key system areas and are now available for both legal aid providers and advocates. More information is available on EventBrite.
  2. made improvements to training and guidance materials. The LAA continues to review and update these materials based on your feedback. Individuals who do the training are less likely to experience issues.
  3. identified potential system enhancements that are currently under investigation. The LAA will keep you updated with progress in the coming weeks.

Further information

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