The Legal Aid Agency (LAA) is putting in place improvements to the Client and Cost Management System (CCMS) to help the growing number of providers using it for civil applications.
Forward button: Available from 1 June 2015, this button allows you to move forward through the means and merits interviews to the last question answered without clicking ‘next’. The LAA will send all users a CCMS eUpdate explaining in full how it works.
Bulk uploading bills: The LAA is working with software vendors involved in the pilot to release this functionality to more of their clients. The LAA is finalising a testing process to support other organisations who wish to develop a CCMS compatible product.
The LAA will be introducing further improvements over the summer. These include:
means and merits interviews – reducing the number of screens to make it quicker to navigate through the interviews
amendments process – allowing you to allocate costs to advocates and do means reassessments while other amendments are in progress
changes to the PDF copy of the bill you can print before you submit your claim – the improvements will make your bill easier to review
billing interviews – reducing the number of screens and making it easier to navigate
mobile version of CCMS – the LAA also looking into allowing users to create part of the application away from the office
Use of CCMS is increasing with:
more than 50% of new applications now being submitted on CCMS
1,066 organisations submitting nearly 40,000 new civil applications
more than 2,000 bills being processed on a weekly basis
Further information on these improvements, including timescales, will be available on the ‘Enhancing CCMS’ page of the CCMS website from 2 June 2015.