Andrew Woolley on Practice Management

07 JUL 2010

Do we "process" our clients?

Andrew WoolleyWhen a client comes into the office and says "My husband has left me and I've had enough", I think most family lawyers are trained to think:

  1. 1. Divorce unless...
  2. 2. Reconciliation.

We can't help with item 2. So, unless they say they intend to reconcile we talk about and start to explain the divorce process.

I wonder if clients, at that stage, really care less about the divorce process? I wonder if we've been so well trained to identify legal issues that this is all we do?

I suspect that what clients want is to feel supported, comforted and given reason (if true) to feel less scared about the future. Maybe they want counselling about how to cope or how to make efforts to save the marriage. Maybe they are not ready to proceed yet.

Are we capable of finding these things out?

My argument is that clients do want things other than a divorce process and we do not provide that. Maybe we should.

Andrew Woolley is the Senior Partner of Woolley & Co solicitors which he set up in 1996 as the world's first 'virtual' lawfirm with no traditional offices but a network of home based lawyers. Click here to follow Woolley & Co on Twitter

The views expressed by contributing authors are not necessarily those of Family Law or Jordan Publishing and should not be considered as legal advice.

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