Law Reports Online

Forgotten Username and/or Password

To recover your username or password please either submit a new support request call our technical support department on 0117 918 1496

Turning on Autofill

Microsoft Internet Explorer offers the ability to save regularly used Usernames and passwords, and to automatically enter them for you, to turn this feature on please follow the instructions below.

Microsoft Internet Explorer 6.0+

• Open "Tools" > "Internet Options".
• Click on the "Content" tab.
• Click on the "AutoComplete" Button.
• Place a tick in the AutoComplete Usernames and Passwords box
• Click "Ok" to confirm your changes.

Enabling Cookies

This error page will display when the web browser you are using has been configured to block cookies, cookies must be enabled to access our online services.

To enable cookies within your browser, please follow the instructions given below.


Microsoft Internet Explorer 6.0+

• Go to the "Tools" menu.
• Select "Internet Options" from the Tools menu.
• Click on the "Privacy" tab.
• Manually slide the bar down to "Medium" under "Settings".
• Click "OK".

Microsoft Internet Explorer 5.x

• Go to the "Tools" menu.
• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click the "Custom Level" button.
• Scroll down to the "Cookies" section.
• Set "Allow cookies that are stored on your computer" to "Enable".
• Set "Allow per-session cookies" to "Enable".
• Click "OK".

Opera 8.0+

• Go to the "Tools" menu.
• Select "Preferences" from the Tools menu.
• Click on the "Advanced" tab.
• Select "Cookies" from the left panel.
• Set Normal cookies to "Accept all cookies".
• Click "OK" to save changes.

Mozilla Firefox 1.0+

• Go to the "Tools" menu.
• Select "Options".
• Select the "Privacy" icon in the left panel.
• Open the "cookies" option by clicking the plus sign.
• Check the box corresponding to "Allow sites to set cookies".
• Click "OK" to save changes.

Netscape 8.0+

• On the browser tab click the sheild to the right of the tab.
• Under Browser Setting select "I Trust This Site".

Netscape 7.1

• Go to the "Edit" menu.
• Select "Preferences" from the Edit menu..
• Click on the arrow next to "Privacy & Security" in the left panel.
• Under "Privacy & Security", select "Cookies".
• Select "Enable all cookies".
• Click "OK".

IP Access for Law Reports Online

If you believe that your subscription to our Online Services includes access via IP Recognition, ensure you are using the IP recognition link displayed on our Log In page.

If you are unable to access the service via this link please check with your IT Administrators that your IP range has not been changed or modified. If your problem persists please call our technical support team on: 0117 918 1496

Blocking Referrer Access

This problem is usually due to either firewall settings or cookie settings. The cookie created by our website is used to store your login. If the cookie privacy settings in Microsoft Internet Explorer are set too high it will block this and you as the user will appear to be an invalid user, this will cause you to be redirected to the login screen.

The firewall settings can also block the header information, which may be used by your site to confirm if you were directed to our site having already been validated.

Cookie settings:
• Open Microsoft Internet Explorer
• Click Tools -> Internet Options from the file menu.
• Select the Privacy tab.
• Click the Sites.. button.
• Enter www.jordansonlineservices.co.uk in the "Address of website" box and click Allow.
• Click OK then OK again.
• Close the Browser and open a new one.

Firewall (Some of these firewalls may have newer versions of the software, therefore the following directions may differ slightly)

Norton Internet Security
• Start the Norton Internet Security client.
• Scroll down to Privacy Control.
• Verify the Enable Privacy check box is ticked.
• Click on custom level. A new dialog will open.
• Remove the tick from the Enable Browser Privacy check box to disable the option.

McAfee Internet Security
• Open McAfee.
• Select Privacy Service.
• Select Protect my Identity.
• Select Erase Revealing Information.
• Remove the check for Prevent Referrer Information to be shared.

Zone Alarm/eTrust EZ Firewall:
• In the tray (bottom right of the screen next to the clock) right click on the "ZA" symbol and choose "Restore ZoneAlarm Pro Control Center".
• From the left-hand column choose "Privacy".
• Click menu tab the says "Site List".
• Click on "Add" button on bottom right corner of Control Center.
• Type the following URL in the pop up box: www.jlio.co.uk. Click OK.
• Locate the site URL you just entered in the list and click/highlight it.
• Select Options button from the bottom.
• Uncheck "Remove Private Header Information" and "Block 3rd party cookies".
• Click "Apply" and "OK"

If you are using AOL please use Microsoft Internet Explorer for our site as AOL can block referrer and cookies.

If these solutions do not resolve your problems please contact the Technical Support Help Desk on 0117 918 1496.

Missing Table of Contents

The white box with a red X indicates a missing component, in this case most likely the Java Runtime Environment required to run the table of contents.

To resolve this issue the Java Runtime Environment will need to be installed.

• Ensure that Law Reports Online has been closed.
• Download the latest Java Runtime Environment (JRE) Offline installation from here
• Once the download is complete run the executable to start the installation process.
• Follow the Installation instructions provided by Sun Microsystems which are available from here
• Once the Java Runtime Environment has been successfully installed, open Law Reports Online to ensure the table of contents is now being displayed.

Java table of contents not working

This problem occurs when your Java table of contents is blocked from running the specific code to open the selected document.

Although this doesn't prevent you from expanding and navigation through the tabe of contents, it does prevent you from opening documents.

To resolve this problem you will need to disable yourr ad and popup blockers which come as part of your firewall/internet security package.

• Ensure that Law Reports Online has been closed.
• Open your firewall/internet security package.
• Select privacy control.
• Disable your ad blocking and popup blocking.
• Save/accept the changes to you security package, and then close it.
• Open Law Reports Online

Setting Jordans Online Services as a trusted site

Information can be blocked by the web browser when trying to print and access documents from the Jordans Online Services site. To allow the website to function correctly you can add the address to the trusted websites list:

• Navigate to the Jordans Online Services login page (you can do this by entering www.jordansonlineservices.co.uk in the address bar).
• On the Tools menu, click Internet Options.
• Click the Security tab, and then click the Trusted sites security zone.
• Click the Sites button.
• The Add this Web site to the zone box should default to the Jordans Online Services website address, if not enter www.jordansonlineservices.co.uk.
• Check the Require server verification box is NOT ticked.
• Click the Add button. The website should appear in the listbox, see the image below.
• Click OK twice.