Civil Court Service CD-ROM

Installing Civil Court Service

Please note for optimum use of the new format software we recommend that your operating system be Windows 2000, XP or later. We cannot guarantee that this will install correctly on previous operating systems.

For all operating systems, please ensure that the latest edition and service pack is installed.

First-time installation on a stand-alone PC

• Place the Civil Court Service CD-ROM in your CD-ROM/DVD drive
• Should the auto-run fail click on Start, select Run..., and type d:\setup (where 'd' is the letter used for your CD-ROM/DVD drive)
• Follow the on-screen instructions
• at the 'Choose Library Options' screen:-
  - to keep the contents of Civil Court Service on the CD-ROM, select 'Use From CD-ROM'
  
  - to copy the contents of Civil Court Service to your hard drive, select 'Copy to my hard drive'
• at the Installation Complete screen choose whether to start using Civil Court Service now or later and click OK.

Network installation

If you require a network password please call our sales team on: 0117 9181555

• Create a network folder that can be accessed by all those wishing to access Civil Court Service from the network installation
• Place the Civil Court Service CD-ROM in your CD-ROM/DVD drive
• Should the auto-run fail click on Start, select Run..., and type d:\setup where ?d? is the letter used for your CD-ROM/DVD drive)
• Follow the on-screen instructions
• at the ?Choose Library Options' screen:?
  - to keep the contents of Civil Court Service on the CD-ROM, select ?Use From CD-ROM?
  - to copy the contents of Civil Court Service to your hard drive, select ?Copy to my hard drive?
• at the Installation Complete screen choose whether to start using Civil Court Service now or later and click OK.
• When the installation is complete open click on Start, select Run..., and type d:\network.exe (where ?d? is the letter used for your CD-ROM/DVD drive)
• Input your Network Password
• Input "Port Number" when prompted
• Browse to or input network folder created, when prompted
• Select whether to start CNServer running (now or later)
• An icon will have been created within the network folder. Networked users can access Civil Court Service by clicking on the icon. Shortcuts to the users' desktop can be created manually.

Note the server must be running (through the machine) at all times in order that the users can access Civil Court Service ie the workstation must be on.

No installed licenses

This message is shown when the licenses for Civil Court Service fail to install, this is normally due to a out-of-date/missing .DLL file which is required to run the File Association Manager, which in turn installs the Civil Court Service licenses files.

• Download and install the Microsoft .Net Redistributable package from here
• Ensure your CD-ROM/DVD drive contains the Civil Court Service CD-ROM
• Open My Computer be either clicking on the desktop shortcut (Windows 2000 or earlier) or on the shortcut on your Start menu (Windows XP)
• Right click on your drive containing the Civil Court Service CD-ROM and select Explore
• Open the licenses folder contained on the Civil Court Service CD-ROM and double click on the file within that folder
• A file association manager should now appear which after a brief period should return the message "Success CCS.nplc was utilised by at least one installation"

License Time limit has expired

This page is displayed when the license file installed for Civil Court Service has passed its expired date. To avoid receiving this error page you must ensure you apply each update when it is received.

To re-enable access to Civil Court Service please follow the instructions below*

• Open "Add/Remove Programs" Via Start Menu > Control Panel.
• Find Civil Court Service in your list of installed programs and select it
• Click "Change/Remove"
• Follow the on screen instructions to uninstall Civil Court Service.
• Restart your computer if requested to do so.
• Reinstall Civil Court Service following the instructs outlined in the above guides.

*please note to follow these instructions you must have the lastest Civil Court Service CD-ROM available.

Page cannot be displayed

This message is normally displayed when Civil Court Service CNServer.exe file does not have permissions through the local firewall, which prevents Civil Court Service from opening successfully.

To enable Civil Court Service to open successfully, you will need to allow CNServer.exe access through you firewall.

The following instructions pertain to users using Norton Internet Security, for all other Internet security packages please refer to the manufactures documentation.

• Open Norton Internet Security by double clicking on the icon on your toolbar.
• Highlight Personal Firewall and click on the configure button in the bottom right hand corner of the Norton Internet Security window.
• From the Personal Firewall configuration screen select the 2 nd along the top to access Program Control.
• Under manual program control, scroll through the listed programs and select CNServer.exe (sometimes listed as Content Network Server).
• Change the Internet Access field for CNServer.exe to Permit All and then click Ok.
• Exit Norton Internet Security.

Missing Table of Contents

The white box with a red X indicates a missing component, in this case most likely the Java Runtime Environment required to run the table of contents.

To resolve this issue the Java Runtime Environment will need to be installed.

• Ensure that Civil Court Service has been closed.
• Download the latest Java Runtime Environment (JRE) Offline installation from here
• Once the download is complete run the executable to start the installation process.
• Follow the Installation instructions provided by Sun Microsystems which are available from here
• Once the Java Runtime Environment has been successfully installed, open Civil Court Service to ensure the table of contents is now being displayed.

If this solution does not resolve your problem please contact the Technical Support Help Desk on 0117 918 1496

CNServer.exe is already running

This error can occur when has been open alongside another web page, which has remained open when Civil Court Service is closed, preventing the resources from being unloaded correctly.

• Ensure all instances of your web browser and Civil Court Service have been closed.
• Right click on your task bar and select Task Manager from the context menu that appears.
• From within Task Manager access the list of processes by clicking on the processes tab.
• Click on the Image name field to alphabetize the list of processes.
• Scroll through your list of processes and select CNServer.exe.
• With CNServer.exe highlighted click on the end process button.
• You will be confronted by a popup message saying the following ?Warning: Terminating a process can have undesired results including loss of date and system instability. The process will not be given the change to save its state or data before it is terminated. Are you sure you want to terminate the process?? click yes to end the process.
• Open Civil Court Service.

Java table of contents not working

This problem occurs when your Java table of contents is blocked from running the specific code to open the selected document.

Although this doesn't prevent you from expanding and navigation through the tabe of contents, it does prevent you from opening documents.

To resolve this problem you will need to disable yourr ad and popup blockers which come as part of your firewall/internet security package.

• Ensure that Civil Court Service has been closed.
• Open your firewall/internet security package.
• Select privacy control.
• Disable your ad blocking and popup blocking.
• Save/accept the changes to you security package, and then close it.
• Open Civil Court Service